Get in Touch With Us

Got a question about how sweepstakes casinos work, spotted something on irenanewsroom.org that needs a second look, or want to talk to us about a listing? This page explains the ways to get in touch and what happens after you do.

How to Reach the Sweeps Team

Email is the most reliable way to contact us. We read every message that comes in and aim to reply within a couple of working days. If you can, mention what your enquiry relates to in the subject line — a specific operator, a general question about how Gold Coins and Sweeps Coins work, or something else entirely — so we can route it to the right person faster.

We don't currently offer live chat or phone support for site enquiries; email keeps a clear record for both sides and lets us give a considered answer rather than a rushed one.

What You Can Contact Us About

• General questions about sweepstakes casinos — If the dual-currency model, how promotional coins differ from Sweeps Coins, or how prize redemption works isn't clear from our guides, ask us directly.
• Corrections and outdated information — Eligible states, welcome offers, redemption thresholds, and terms and conditions at sweepstakes casinos change often. If something on irenanewsroom.org looks out of date or doesn't match what an operator currently states, please flag it so we can review it.
• Feedback on our comparisons — If you think we've missed context that matters for a particular platform, or you'd like to see us cover something we currently don't, we want to hear it.
• Partnership and editorial enquiries — If you represent a sweepstakes casino operator or a related business and want to discuss working with us, introduce yourself and outline what you have in mind. As always, any commercial relationship never decides how a platform is ranked.
• Availability and eligibility questions — We can point you toward the general information we've published, but we can't confirm whether a specific operator is available or lawful for you to use in your state. That depends on the operator's own terms and your state's current rules, which you should check directly with them.

What Happens After You Email Us

A real person on our editorial team reviews every message — we don't rely on automated replies to stand in for an actual response. Straightforward questions are usually answered within two working days; anything that needs research, such as verifying an operator's current eligible-state list or a redemption term, may take a little longer.

If you're reporting an error, tell us where on the page it appears and, where possible, what the correct information should be along with a source. That helps us verify it quickly rather than going back and forth over email.

A Note on What We Can and Can't Help With

We're an independent comparison resource, not an operator, a payments processor, or a legal adviser. That means a few things are outside what we can do by email:

• We can't process withdrawals, redemptions, or account issues — those go through the sweepstakes casino itself, using its own support channels.
• We can't confirm identity verification (KYC) status, redemption thresholds, or payout timing for a specific account — only the operator holds that information.
• We can't give legal advice on whether sweepstakes casinos are permitted where you live. Availability varies by state, some jurisdictions restrict or prohibit this model, and operators decide for themselves which states they serve. Always check an operator's current terms and your own state's rules if you're unsure.

If your question is really about a specific platform's rewards, promotions, or how new sweepstakes casinos compare against established ones, our casino comparison coverage is often a faster place to start than waiting on a reply.

Responsible Play

If you or someone you know is struggling with the time or money spent on casino-style games — social, sweepstakes, or otherwise — please say so when you write to us. We'll point you toward appropriate support resources rather than treat it as a standard enquiry.

Before You Send a Message

A quick checklist that helps us help you faster:

1. Note which platform or page your enquiry relates to, if any.
2. Include enough detail that we don't need a follow-up email just to understand the question.
3. Attach a link or screenshot if you're reporting outdated or incorrect information.
4. Let us know if your question is urgent, though please note we work through messages in the order they arrive.

Thanks for taking the time to read this far. Whether it's a correction, a question, or just feedback on the site, we'd genuinely like to hear from you.